Resolve the “We Are Unable to Sign Into Your Account” Error on Windows 10
The “We can’t sign into your account” error in Windows 10 prevents users from accessing their profiles, often leading to temporary accounts with missing files and settings. This issue can be caused by corrupted user profiles, system glitches, or permission problems. Below are several solutions to fix this error and regain access to your account.
1. RESTART YOUR COMPUTER
A simple restart can sometimes resolve this issue by refreshing the system and reloading your user profile correctly.
- Click Start and select Restart.
- If you’re stuck on the login screen, press Ctrl + Alt + Delete and click Restart.
- After rebooting, try signing in again.
2. TRY SIGNING IN MULTIPLE TIMES
Windows sometimes fails to load the user profile properly. Attempting to sign in multiple times may work.
- Enter your password or PIN and try signing in.
- If unsuccessful, restart the computer and try again.
3. RUN THE WINDOWS ACCOUNT TROUBLESHOOTER
Using the built-in troubleshooter can help identify and fix login-related issues.
- Go to Settings > Update & Security > Troubleshoot.
- Click Additional troubleshooters.
- Select Windows Store Apps and Run the troubleshooter.
- Follow the prompts to fix detected issues.
4. USE SAFE MODE TO LOG IN
Booting into Safe Mode allows you to access your account without unnecessary programs interfering.
- Restart your computer and press F8 (or Shift + Restart) to enter Advanced Startup Options.
- Navigate to Troubleshoot > Advanced options > Startup Settings.
- Select Enable Safe Mode and restart.
- Try signing into your account in Safe Mode.
5. CREATE A NEW USER ACCOUNT
If your profile is corrupted, creating a new account may be necessary.
- Open Command Prompt as Administrator.
- Type the following command and press Enter:
net user NewUser /add - Restart your computer and log in with the new account.
If successful, you can transfer your files from the old account to the new one.
6. DELETE TEMPORARY PROFILE KEYS IN REGISTRY
Incorrect registry settings can cause Windows to create temporary profiles.
- Press Win + R, type
regedit, and press Enter. - Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList - Look for duplicate profile keys ending in
.bak. - Right-click the
.bakentry and rename it to remove.bak. - Restart your computer and try signing in again.
7. PERFORM A SYSTEM RESTORE
If the problem started recently, restoring Windows to a previous state might resolve it.
- Go to Control Panel > Recovery > Open System Restore.
- Select a restore point before the issue started.
- Follow the prompts to restore your system and restart your computer.
8. RUN SYSTEM FILE CHECKER (SFC) AND DISM
Corrupt system files can prevent account sign-ins. Running SFC and DISM can repair these files.
- Open Command Prompt as Administrator.
- Run the following commands one by one:
sfc /scannow dism /online /cleanup-image /restorehealth - Wait for the scans to complete, then restart your computer.
9. RESET WINDOWS 10
If none of the above solutions work, resetting Windows 10 may be necessary.
- Go to Settings > Update & Security > Recovery.
- Click Get started under Reset this PC.
- Choose Keep my files to retain personal data.
- Follow the on-screen instructions to reset Windows.
FINAL THOUGHTS
The “We can’t sign into your account” error in Windows 10 can be frustrating, but these solutions should help you regain access. If the issue persists, consider backing up your data and performing a clean installation of Windows. Let us know which method worked for you!